Disappointing experience with CANYON Bike 令人失望的CANYON购车体验

Update on Jun 12: Bike is finally in delivery Update on Jun 13: The 1st bike was delivered yesterday. The pick-up for the 2nd bike is now scheduled for Jun 11-15. Just to share my experience of ordering a CANYON bike (actually two), although I still haven't received it (which is why I am writing this post)... So, I ordered a MTB from the Factory Outlet on Jun 3 (Sunday). Because it was already in stock and I live in Munich, I expected the bike to arrive within a week, so I planned a bike trip for the coming weekend (Jun 10). In the order confirmation it also stated "prospective shipping date Jun 4-8". However, as of today (Jun 12), I still cannot get my hands on the ordered bike. On Jun 5, I received the shipping confirmation from CANYON, saying the packages (one for the bike, one for the accessories) were already shipped. Actually DHL didn't pick them up until 3 days later (Jun 8). Meanwhile I have contacted the Customer Service several times, which didn't ...